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FREE AU SHIPPING ON ORDERS OVER $150

FAQ's

FAQs

Can I change/cancel my order?
No, once you place your order in our system and we issue you with an order confirmation orders cannot be cancelled or changed.

How long do orders take to process and deliver?
We operate on a pre-order basis only and we process orders daily. Once you place an order in our system we will send you an order confirmation via email. On the same day we place the corresponding order with our suppliers. Once your order arrives in our warehouse we will deliver it to you via Australia Post. Australian deliveries may take between 14-21 days and international deliveries may take 21-30 days, inclusive from the date of your order.

How do I know what size I am?
Please refer to our size guide to assist you with measurements and sizes. If you would like further assistance please contact us via our live chat and one of our friendly staff will assist you with your enquiry.

What payment methods do you accept?
We accept PayPal, Visa, MasterCard, Amex, JCB, Discover or Diners Club. You don't need a PayPal account to make a payment with PayPal.

How secure is your website and my personal information?
Our website uses a SSL protected server which means your personal and sensitive information is protected at all times. We do not use cookies to track your activity on our website.

What happens if I place an order and the item/s are no longer available?
If an item you order is no longer available and you've paid for your order we will notify you immediately via email and refund you in full within 24 hours.

What do I do if there is a system problem and I can't place my order?
Please contact us via our live chat on our website with any issues you experience whilst placing an order, and we will do our best to rectify the issue quickly.