ADELE NATURAL HEELS

The size charts below is a guide only, size and fit of any garment depends on the fabric and style and is always different for each person.

Our garments are all assessed and re-sized to Australian sizes to make your shopping experience easier and hassle free, however if you would like assistance in choosing the right size or would like more information about fabric and fit please don't hesitate to reach out to us via phone, email or chat 7 days a week.

We ship world wide. All orders are shipped within 24 hours, not including weekends, public holidays or Pre-Order items. 

Once your order is dispatched you will receive an email notification with tracking details and a link to follow up on your delivery. 

Important Note: Parcels dispatched to regional locations within Australia may take an extra 1-2 days.

AUSTRALIAN SHIPPING

100g: Regular $6.50 W/Tracking
500g: Regular $8  /  Express $11
  1kg: Regular $11 / Express $14
  3kg: Regular $14 / Express $17
  5kg: Regular $17 / Express $24

INTERNATIONAL SHIPPING

COUNTRIES WE DON'T SHIP TO

Aland Islands, Andorra, Bouvet Island, Christmas Island, Cocos (Keeling) Islands, French Southern Territories, Guernsey, Heard Island And Mcdonald Islands, Isle Of Man, Jersey, Lao People's Democratic Republic, Mayotte, Monaco, Norfolk Island, Palestinian Territory, Occupied, Saint Barthélemy, San Marino, Sint Maarten, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Western Sahara

SHIPPING POLICY

Please ensure you enter the correct delivery address details at the time of ordering. If the wrong address has been entered, Daring Diva is not obligated to re-send your order to the right address at our expense.

If your parcel is returned to us undelivered, we will notify you and process a refund, deducting the shipping costs and any other costs incurred to regain possession of the parcel. 

LOST OR DAMAGED GOODS

DUTIES AND TAXES

In the event you are not 100% satisfied with your purchase, you may return the item for an exchange, credit or refund within 14 days of receiving your order.

Sale items are only eligible for an exchange or credit. Credits are valid for 12 months and will be issued less the shipping fees. 

Customers are responsible for the shipping fees associated with returned items and exchange orders delivered to your nominated address.

Returned items must be new, unused, undamaged and tag must be in place.

*** IMPORTANT *** Any items returned with offensive body odour, perfume/deodorant, hair, pet hair or stains will be returned to you at your expense and you will not receive a refund, exchange or credit.

Returns can be posted to:
Daring Diva Australia
Parcel Collect 10072 22019 (Please do not leave this out)
22 Main Street
Blacktown NSW 2148

Please include a note with your full name, phone number, order number and the reason for your return. Questions or concerns should be directed to our returns department at returns@daringdiva.com.au for further assistance.

Processing Time
All returns are processed within 1-3 working days from the date the item is received.

Proof of Return
Once you have posted the item/s to us we require you to provide proof of your return and a tracking number to returns@daringdiva.com.au.

Faulty Items Policy

Minor Faults: items that have minor faults, such that does not take away from the main purpose of the item, may be returned for repair, exchange or credit only.

Major Faults: items that have major faults, such that does take away from the main purpose of the item, may be returned for a refund, exchange or credit.

Faults must be reported within 30 days from purchase.

Contact us immediately at returns@daringdiva.com.au you must include your full name, order number, a description of the fault and photographs of the issue.

Returned faulty items undergo a professional assessment and Daring Diva reserves the right to reject your claim if we deem the fault was caused by misuse or purposeful damage to the item.